List tickets

get

https://public-api.deskday.ai/v1/tickets

Returns a paginated list of tickets for the authenticated MSP, newest first. Requires scope tickets:read. Filter via query params: status, priority, customer, board, assignee, and updated_at bounds.

Recent Requests

Time	Status	User Agent
Retrieving recent requests…

Loading…

Query Params

page

number

≥ 1

Defaults to 1

Page number to return (1-based).

per_page

number

1 to 100

Defaults to 25

Number of items per page.

status

string

length ≤ 75

Filter by status UUID or name (e.g. open, in_progress). Text is normalised to lower_snake_case.

priority

string

enum

Filter by ticket priority.

Allowed:

board_id

string

length ≤ 64

Filter by board mapping_id.

customer_id

string

length ≤ 64

Filter by customer mapping_id.

user_id

string

length ≤ 64

Filter by user/contact mapping_id.

assignee_id

string

length ≤ 64

Filter by assigned resource mapping_id.

updated_after

date-time

ISO 8601 timestamp; inclusive lower bound on updated_at.

sort_by

string

enum

Defaults to created_at

Column to sort by.

Allowed:

sort_direction

string

enum

Defaults to desc

Sort direction.

Allowed:

Responses

Language

Credentials

Bearer

JWT

Loading…

Response

Click Try It! to start a request and see the response here! Or choose an example:

application/json

200

401Missing or invalid credentials (API key or M2M JWT).

403Authenticated, but the credential lacks the required scope.

429Rate limit exceeded — retry after the window resets.

500Unexpected internal error. The request_id identifies the failure.