Ticket status changed

Sent when a ticket transitions status.

Delivered as an HTTP POST to your subscription URL with an X-DeskDay-Signature HMAC-SHA256 header (computed with the subscription secret). Return any 2xx to acknowledge; non-2xx responses are retried with exponential backoff.

Payload
string
enum
required

Event type identifier for this delivery.

Allowed:
date-time
required

ISO 8601 timestamp when the event was emitted.

uuid
required

Unique delivery identifier; use it to deduplicate retries.

data
object
required

The ticket after the transition, plus its previous_status.

Response
2XX

Acknowledged. Any 2xx prevents retries.

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